Shipping & Returns

All orders are final sale. We do not accept returns or exchanges except in cases where the item arrives damaged or in error.

If your order arrives damaged or there is an error with your shipment, please contact us within 3 days of delivery at shop@ozarkland.org. Include your order number and a photo of the damage or mistake, and we’ll work with you to resolve the situation as quickly as possible.

If you need to cancel an order, please contact us immediately at shop@ozarkland.org. We ship from multiple locations and often process orders quickly, so we cannot guarantee cancellations once an order has been shipped. We reserve the right to decline cancellations if fulfillment has already begun.

We currently ship anywhere in the continental U.S. and to APO/FPO military addresses. 🇺🇸 We love and support our military customers—thank you for your service!

Shipping rates are calculated at checkout based on weight, size, and destination. Free shipping may be available during special promotions.

Shopify is a complete commerce platform that lets you start, grow, and manage a business.Create and customize an online store Sell in multiple places, including web, mobile, social media, online marketplaces, brick-and-mortar locations, and pop-up shops.

Most orders are processed and shipped within 2–3 business days. Standard delivery typically takes 3–7 business days depending on your location. APO/FPO delivery times may vary depending on military mail routing.

If you need your order faster, please contact us at shop@ozarkland.org before placing your order. We’ll let you know if express or expedited shipping is available for your items and location. Additional charges may apply.

Once your order ships, you’ll receive a confirmation email with tracking info so you can follow your package right to your door.

Yes! We offer local pickup at select locations. Choose “Pick Up” at checkout and we’ll notify you when your order is ready.